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What You Need to Know Before You Open an Account

Access to mept44 depends on your local law and the eligible regions we serve — your eligibility is your responsibility to confirm before you join.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket payment termsUser rights and data retentionContact paths for legal queries
mept44 What You Need to Know Before You Open an Account
ACCOUNT SECURITY AND RIGHTS

How We Handle Your Data and Account Access

Your account security and your data rights sit at the core of how mept44 operates. We collect only the information needed to verify your identity, process your bKash, Nagad, or Rocket transactions, and maintain account integrity. Here is what we do with that data and how you can act on your rights.

Data Retention We retain your account data for as long as your account is active and for the period required under applicable financial and operational obligations. You may request a retention summary.
Cookie Use Cookies on mept44 track session state and account preferences. No advertising profiles are built from your wallet activity. You can adjust cookie permissions through your browser settings at any time.
Account Security Account access uses OTP verification tied to your registered mobile number. Any change to your linked bKash, Nagad, or Rocket wallet triggers a secondary identity check before the update takes effect.
Requesting Changes To update personal details, request data deletion, or raise a legal dispute, contact us through live chat or email with your account ID. We log and process each request individually.
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account's legal standing, an eligibility dispute, or a request related to your personal data, our support team handles legal queries through the channels below. Response times for legal and account-standing matters may differ from general account help — we process these in the order received and will confirm receipt within one working day.

Live Chat Open the chat window from your account dashboard. For legal queries, describe the issue clearly and include your registered wallet number — bKash, Nagad, or Rocket.
Email Support Send your legal or eligibility query to our support address. Include your account ID and a short description. We confirm receipt and follow up with next steps.
Account Help Centre Find jurisdiction, eligibility and data-rights articles in the help section of your account. Search by topic or browse the legal and compliance category directly.

Legal Questions We Hear Most Often

These are the questions about legal standing, eligibility, account rights, and data handling that come up regularly. If your question is not here, reach us through live chat or email and we will respond with a specific answer for your situation.

Access depends entirely on your local law and eligible region. We do not confirm or deny legality for any specific country. Check your own legal position before opening an account.

We reserve the right to suspend the account and review any transactions. Funds deposited via bKash, Nagad, or Rocket during that period may be held until the review is complete.

Contact us via live chat or email with your account ID and a clear request. We log each data request and process it in line with our retention and deletion policy.

Yes. Submit the change request through your account settings. A secondary identity check is required before any wallet update — bKash, Nagad, or Rocket — takes effect.

We update these conditions when our operational or compliance position changes. The version published on this page is always the current one. Checking back periodically is your responsibility.

Raise the dispute through our email support channel with your account ID and a description of the issue. Legal and eligibility disputes are handled separately from general account queries.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.