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How mept44 Handles Your Personal Information

Your account data, payment activity and device details are handled with care on mept44 — this page explains exactly what we collect, why we collect it, and how you can request changes or deletion.

Account data kept securebKash, Nagad, Rocket payment data protectedYour right to request access or deletionBangladesh-region eligible accounts only
mept44 How mept44 Handles Your Personal Information
DATA HANDLING PRACTICE

How We Protect and Manage Your Account Data

We apply account-level security measures across every step of your data journey on mept44 — from the moment you register through every bKash, Nagad or Rocket transaction you make. Here is how the four key areas of data handling work in practice on this platform.

Account Security

Your account is protected by OTP verification on login and any payment action. We do not store your full bKash or Nagad PIN — only the transaction reference our payment partner returns to us.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie permissions through your browser settings at any time without losing your account data.

Data Retention

Account records and payment history are kept for the period required by applicable financial regulations in your eligible region. Once retention obligations end, data is removed from active systems.

Requesting Changes

To correct, export or delete your data, contact us through live chat or email with your account ID. We will verify your identity before making any change to protect against unauthorised requests.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is used, our account support team is the right place to start. You can reach us through live chat on the site, by email, or through our mobile-accessible help section — all three routes connect to the same account team.

Live Chat Start a chat session from any page on mept44. Our account team can handle data access requests, wallet verification queries and account correction requests directly in the chat window.
Email Support Send your data request or privacy concern to our support email. Include your registered account details and the specific request — we will respond to confirm receipt and next steps.
Help Section The help section in your account menu covers common privacy questions, including how to update your bKash or Nagad wallet number linked to your account and how to close your account.

Common Questions About Your Data on mept44

Real questions about data rights, account privacy and payment records — answered the way our support team would explain it to you directly.

We collect your name, contact details, date of birth and the mobile wallet number you use — bKash, Nagad or Rocket — along with device and session data needed to verify and secure your account.

Your bKash, Nagad or Rocket payment references are shared only with the payment processors needed to complete your transaction. We do not sell or rent your payment data to any other party.

Contact our support team via live chat or email with your account ID and a clear request. We verify your identity first, then provide your data export within the timeframe required by applicable rules.

Yes. Send a deletion request through live chat or email. Note that some transaction records must be retained for a legally required period before full deletion can be completed in your eligible region.

We use session and preference cookies to keep your lobby working smoothly on mobile. You can adjust or block cookies in your browser settings, though some account features may not function without session cookies active.

Inactive account data is held only as long as required by financial or regulatory retention rules applicable to your region. After that period, personal details are removed from our active systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.